Frequently Asked Questions


FAQs


Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, our free shipping system implies extended shipping times.Please be patient, it may take 2-5 weeks for the shipping, do not hesitate to e-mail us if you want more information.

 

I have received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible. Rest assured, you will get all your items.

 

Where is your store based?

France.

 

Still got a question? Contact our support team via the form !